We are seeking an Independent Senior/Lead Support Engineer with experience in recent .NET technologies. Direct communication and an open approach to problem-solving are essential values we prioritize.

You will be working on a software application serving FinTech sector users in developing countries (Africa, Asia). Our client, an international company, provides financial services in developing countries across Africa and Asia.

The project involves developing an application for banking services, focusing on recipients of group loans and general banking clients. The project features a microservices architecture, .NET Core technology, Android compatibility, Azure cloud integration, and employs modern DevOps practices.

In Short

🌎 100% REMOTELY or from one of our 2 offices

💰 Senior: 140-170 PLN/h

☑️ B2B contract

Your Daily Missions:

• Work closely with business and engineering teams to provide business continuity.
• Serve as the subject matter expert (SME) in diagnosing and troubleshooting complex technical issues ensuring prompt resolution and clear communication.
• Lead efforts to shape the support processes.
• Conduct post-incident analyses to prevent recurrence.
• Participate in the analysis, design, and implementation of technical solutions.
• Stay updated with the latest .NET technologies and industry best practices.
• Provide insights from support cases to inform future product roadmaps and features.
• Ensure seamless communication between support, product, and development teams.
• Develop and maintain performance metrics and dashboards for tracking support operations.
• Provide regular reports to senior management on key support metrics and analyze trends in support tickets to identify areas for improvement.
• In the near future: Lead a team of support engineers, providing mentorship and performance reviews as well as collaborative environment.

The Essentials We’re Seeking:

• Excellent communication skills for clear and concise interaction between engineering, business, and product teams.
• Strong troubleshooting skills and familiarity with monitoring, logging, and debugging tools.
• Knowledge of support processes and ITIL practices.
• Proven experience in .NET development (preferably .NET Core/.NET 6) and familiarity with upcoming .NET 8 features.
• Strong understanding of microservices architecture and Kubernetes.
• Proficiency in MS SQL and PostgreSQL databases.
• Good knowledge of event streaming and Kafka.
• Demonstrated ability to diagnose and resolve complex technical issues, serving as the go-to expert in technical support matters.
• Experience in post-incident analysis and implementing preventive measures.
• Proven ability to analyze support ticket trends and identify areas for process improvements.
• Fluency in English, with the ability to work across different cultures, particularly with teams from Asia and Africa.

Nice-to-haves:

• Knowledge of external integrations (Firebase, SMS providers, Margins, Temenos T24).
• Experience with AKS and potential on-premises hosting solutions.
• Ability to mentor team members and drive performance reviews.

Reasons Why You Would Enjoy Working With Us:

• We work in the latest technologies and with international clients, and our projects are polished from < to /> - learn about some of the projects we have completed.
• We organize TechTalks, meet-ups and create guilds where we exchange knowledge - you can learn a lot from your teammates.
• We have a close-knit team and we make sure to have regular integrations - we often go out to celebrate together.
• You can work remotely or choose to work from our offices in Wroclaw or Bielsko-Biala. However, we count on your openness to occasionally visit the office for team meetings or client visits, or possible occasional trips to the client's headquarters.
• You can adjust your working hours to suit your needs, starting your day between 7:00 and 10:00 am.
• You can work with great specialists in their fields who also have a sense of humor and other after-hours hobbies. It is the people who create the unique atmosphere and relaxed atmosphere at CSHARK.
• We have a flat structure - we are not a corporation and don't want to be one 🙃.
• We offer bonuses for employee referrals (from 3000 PLN to 7000 PLN).
• We organize remote English classes and provide access to the company library. You can also become an author/author of articles published on our technical blog - https://cshark.com/blog/.