Hi! We are seeking a Salesforce Consultant. :)
You will play a crucial role in providing 1st and 2nd/3rd level support for our brand-new Salesforce application, which is currently undergoing a global rollout. This position requires expertise in Salesforce administration, data management, user support, and collaboration with our Global IT Service Desk. If you have a passion for Salesforce and a knack for problem-solving, we want to hear from you!
Mid:
10 400 - 16 000 PLN netto+vat/month (B2B)
Senior:
11 200 - 19 200 PLN netto+vat/month (B2B)
Requirements:
- Extensive experience with Salesforce administration and support.
- Strong understanding of Salesforce Clouds including Sales, Service, Marketing, and Experience Cloud.
- Proficiency in Salesforce Mobile Apps and Customer Portal.
- Experience with integrations such as SAP, Active Directory, JIRA, Dun & Bradstreet, and Adobe Sign.
- Excellent communication and collaboration skills.
- Ability to work effectively within a global team.
Key Responsibilities:
1st Level Support:
- Take ownership of Salesforce 1st level support, collaborating closely with our Global IT Service Desk.
- Administer data and orgs, manage services, and handle authorizations.
- Update user profiles and settings, create/update service resources and territory members.
- Assign skills to service resources and manage group assignments.
- Provide assistance to users regarding process and system inquiries.
- Ensure coverage during absences, holidays, and public holidays.
2nd/3rd Level Support:
- Deliver 2nd/3rd level support as needed for ticketing, support cases, and service request resolution.
- Administer data and orgs, manage services, and handle authorizations.
Customizing, Change Requests, Projects, Developing:
- Setup and manage repositories, ensuring best practices are followed.
- Customize Salesforce Clouds with out-of-the-box features.
- Provide consulting in best practices and project management.
- Assist in providing skilled Salesforce consulting resources for improvement projects.
Additional Information:
- Users: 1800 (85% Service, 10% Sales, 5% Marketing, external Partners)
- Service Time: Mon-Fri 08:00-17:00 (CET)
If you are passionate about Salesforce and ready to take on a challenging role, apply now. :)